Refund & Cancellation Policy

1. Scope

This policy applies to all products and services offered by the Academy, including but not limited to:

• Online Courses
• Hybrid Courses (Online Theory & Practical Training)
• In-Person Courses
• Digital Products
• Educator Manuals
• Training Kits
• Physical Products

2. Course Deposits

Where a deposit option is available, the deposit secures your place on the selected course.

As course places are limited and preparation begins once a booking is confirmed, all deposits are non-refundable.

Deposits form part of the total course fee and are deducted from the remaining balance.

3. Online Courses

Online courses are digital educational products. Access to online courses will normally be provided within the timeframe advertised at the time of purchase.

Once access to an online course has been provided, the course is considered delivered. As a result, online course purchases are non-refundable once access has been issued.

This applies regardless of:

• Whether you have logged into the course.
• Whether you have viewed one lesson or the entire course.
• Whether you complete the course.
• Whether downloadable resources have been accessed.
• Whether you decide not to continue.

Choosing not to use your online course does not make the purchase eligible for a refund.

4. Hybrid Courses

Hybrid courses consist of online learning together with practical in-person training.

If online learning has not yet been issued and the Academy agrees to cancel the booking, any refund will be processed less any non-refundable deposit paid.

Once online learning has been issued, the digital element of the course has been supplied and is non-refundable.

5. In-Person Courses

Students who book an in-person course acknowledge that:

• Deposits are non-refundable.
• Course places are reserved specifically for each booked student.
• Preparation for practical training begins before the course takes place.

If a student has paid in full and no online learning has yet been issued, the Academy may, at its discretion, agree to cancel the booking. Any approved refund will be processed less the non-refundable deposit.

6. Digital Products

Digital products include, but are not limited to:

• Educator Manuals
• Digital Manuals
• Canva Templates
• Business Resources
• Downloadable Files
• Digital Guides

As digital products are supplied electronically and cannot be returned, all digital product sales are final. Digital products are non-refundable once supplied.

7. Course Transfers

Students who are unable to attend their booked practical training may request a transfer to another course date. Transfer requests must:

• Be made at least 14 days before the scheduled practical training date.
• Be submitted in writing.
• Be approved by the Academy.

Each booking is entitled to one transfer only. Any additional transfer requests will be entirely at the Academy's discretion. Transfers are subject to course availability.

8. Illness & Exceptional Circumstances

If you are unable to attend due to illness or another genuine unforeseen circumstance, please contact the Academy as soon as possible.

The Academy may request reasonable supporting evidence, including a medical certificate, before considering an alternative course date. Approved illness transfers will count as your one permitted course transfer.

9. Failure to Attend

Students who fail to attend their scheduled course without prior agreement will be treated as a non-attendance.

Failure to attend does not entitle a student to:

• A refund.
• A replacement course.
• Additional practical training.

Any further training offered will be entirely at the Academy's discretion.

10. Academy Cancellations

If the Academy needs to postpone or cancel a course, affected students will be offered:

• An alternative course date; or
• Another suitable arrangement agreed between the Academy and the student.

Where no reasonable alternative can be agreed, the Academy will provide an appropriate refund where applicable.

The Academy is not responsible for travel expenses, accommodation, childcare costs, loss of earnings or any other indirect expenses incurred by students.

11. Training Kits & Physical Products

If your course includes a training kit or physical products, please inspect your delivery as soon as it arrives. If your order is:

• Damaged;
• Incorrect; or
• Missing items,

please contact the Academy as soon as reasonably possible so the issue can be investigated. Where a parcel is confirmed as lost in transit, the Academy will arrange an appropriate resolution.

12. Refund Processing

Where the Academy agrees that a refund is due, refunds will normally be processed using the original payment method.

Refund processing times may vary depending on your payment provider.

13. Klarna & Third-Party Finance

Where a purchase has been made using Klarna or another third-party finance provider, any approved refund will be processed through the original payment method in accordance with the provider's procedures.

Choosing to pay using Klarna does not alter this Refund & Cancellation Policy.

14. Chargebacks

If you believe there has been an issue with your purchase, we ask that you contact the Academy first so we have the opportunity to resolve the matter.

If a chargeback or payment dispute is initiated, the Academy reserves the right to provide relevant evidence to the payment provider, including:

• Booking confirmations.
• Payment records.
• Online learning access records.
• Login activity.
• Attendance records.
• Delivery confirmations.
• Email correspondence.
• Course completion records.

15. Consumer Rights

Nothing in this policy is intended to affect any statutory rights that you may have under applicable consumer protection laws.